Help Center

# Sign in

To log in successfully, selecting the correct server and using your individual credentials are essential.

Expand table of contents

# Server and Address

The software is operated on various servers (e.g., location "Germany" or "Switzerland"). Because your account is permanently assigned to a specific server, you must use the correct web address in your browser.

# How do I find my server?

  • As a Licensee: You received an email containing your personal login details and the corresponding server address.
  • As a Contact: You received a contact request indicating which server your partner uses. You then created your own account on that server.
  • As a Guest in an Ad-hoc Session: You do not need to log in. You can access the session directly via the link in your invitation.

Our Tip

Once you have identified your starting address, we recommend creating a bookmark in your browser. This allows you to reach your workspace with just one click in the future.

# Logging In to the Server

Once you are on the correct server, you will always find the "Log in" button in the upper right corner, unless the login dialog is already displayed directly on the page. Log in using the email address and password you specified when setting up your account.

Figure: "Log in" dialog

# Special Case: Forgot Password

If you ever lose track of your password, you can reset it independently at any time. To do so, use the "Forgot password" function in the login dialog.

Figure: "Forgot password" dialog

# The Security Question

To reset your password, you must enter your registered email address and answer the security question you selected during initial setup.

Important regarding capitalization

The security question must be answered character-for-character. Pay strict attention to correct capitalization and potential spaces.

If you no longer know the answer to your security question, please contact our support team directly.

# Logging In via Single Sign-On (SSO)

On selected servers or within specific corporate integrations, convenient login via Single Sign-On (SSO) is available. This allows you to use your familiar corporate or third-party credentials (such as Microsoft or Google) without having to manage a separate password.

If SSO is enabled for your environment, you will find corresponding buttons below the standard login area:

Figure: Login dialog with SSO options (Microsoft / Google)

# SSO Login Process

  1. Select provider: Click the desired button (e.g., “Sign in with Microsoft” or “Sign in with Google”).
  2. Verify account: If you are already logged in within your browser, authentication takes place automatically in the background.
  3. Enter credentials: If you are not yet logged in within your browser, enter your usual login credentials in the provider's window.
  4. Automatic redirection: After successful authentication, you will be redirected straight to your workspace.

Note on separate login windows

Depending on the security settings of your SSO provider or organization, a separate browser window (pop-up) may open for the authentication step. Once the login is complete, this window closes automatically and you will return directly to the platform.

# Login and Two-Factor Authentication

Note on Availability

Please note that two-factor authentication (2FA) is not available on all systems.

Once two-factor authentication (2FA) is enabled for your account, logging in requires an additional security step. After successfully entering your regular credentials (email address and password), the 2FA confirmation dialog opens automatically.

Figure: Code prompt during login with active 2FA

# Prompt for Initial Setup After Login

Depending on the settings of your system, a prompt to set up two-factor authentication right away may appear immediately after regular login.

Figure: Prompt for initial 2FA setup

  • Optional Setup: You can skip this step for now and complete the setup at a later time.
  • Recommendation: We strongly recommend enabling 2FA to optimally protect your account against unauthorized access.
  • Further Information: For step-by-step instructions, see the chapter My Account – Two-Factor Authentication.

# Login Procedure with Active 2FA

  1. Open the Authenticator App
    Open the authenticator app on your mobile device (e.g., Google Authenticator or Microsoft Authenticator).

  2. Enter the 6-Digit Code
    pin Read the currently displayed 6-digit security code (TAN) and enter it into the input fields.

  3. Confirm Login
    Click the Confirm button to complete the login process and be redirected directly to the application.

# Important Notes

Logout on Cancel

If you click Cancel in the dialog, the login process is immediately interrupted and you are completely logged out. Access to the application and your account is only possible by entering a valid TAN.

Mind the Time Window

The code in your authenticator app is time-based and usually refreshes every 30 seconds. If the code is about to expire, it is best to wait until a new code is generated before entering it.

Lockout After Repeated Incorrect Entries

If you repeatedly enter an incorrect TAN, your access will be locked automatically for security reasons. You will be redirected to an information page notifying you of the lockout.

Unlocking the account:

  • Automatically: Your account will be unlocked automatically after a security period (usually one to several hours).
  • Manually: Alternatively, the account can be unlocked in advance by a system administrator.

Initial Setup of Two-Factor Authentication

Haven't set up two-factor authentication yet? To learn how to enable protection for your user account using an authenticator app on your smartphone, see the chapter My Account – Two-Factor Authentication.

# Switching Sites: Navigation in the Platform

After logging in, you may initially find yourself on the public site.

# Switching to the Private Area

Click the "Start" button to go directly to your protected, private workspace.

Figure: Protected workspace

# Switching Back or Changing Worlds

Would you like to return to the public site or switch to a different environment?

Method 1: Click the Public Website link.

Method 2:

  1. Click your profile picture / account icon in the top right corner.
  2. Select "My Worlds" from the menu.
  3. Select the desired World.

Figure: "My Worlds" menu selection

Successfully logged in? Would you like to learn how to start your first ad-hoc session?

# Need Further Assistance?

If you experience issues logging in or receive error messages regarding your credentials, you can find detailed guidance on the most common causes in our Knowledge Base.

Helpful Links & FAQ

For additional support, please refer to our targeted FAQ articles:

← My Account →