Help Center

# System requirements

To make the most of the application, all you need is a modern web browser and a stable internet connection.

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# Supported Browsers

The platform is designed for maximum compatibility. Depending on your operating system, we support the following browsers in their current stable version:

  • Windows: Microsoft Edge, Google Chrome
  • macOS: Apple Safari, Google Chrome
  • Mobile (iOS/Android): Apple Safari, Google Chrome

Technical Requirements & Security

For security reasons and to ensure full functionality, please note the following:

  1. Keep Up to Date: Always use the latest stable version of your browser.
  2. JavaScript: JavaScript must be enabled in your browser settings to use the platform's interactive tools.
  3. Cookies: Functional cookies must be accepted to ensure session stability.
  4. Network: A connection that allows Websockets and video transmission via WebRTC is required for communication. Note: In strictly regulated corporate networks, these protocols may need to be whitelisted by your IT department.

# Windows systems

Chromium-based browsers are recommended in order to benefit from their powerful audio and video transmission options:

  • Microsoft Edge (standard browser for Windows 11)
  • Google Chrome
  • Other privacy-optimised Chromium browsers such as Brave, Vivaldi, Opera

Not recommended due to limited audio and video functionality:

  • Mozilla Firefox

# Apple systems with macOS

  • Google Chrome
  • Apple Safari

Not recommended due to limited audio and video functionality:

  • Mozilla Firefox

# Apple iPad with iOS/iPadOS

  • Apple Safari with audio/video (recommended)

# Android-Tablets

  • Google Chrome

# Tool "System Board 3D"

Using the System Board 3D tool requires more computing power than the other tools. Particle effects in particular (e.g., fire, smoke, and rain) can put a heavier load on performance.

An integrated monitoring mechanism keeps track of system usage. If performance becomes poor, please wait a moment – the mechanism will automatically reduce the load so that the display runs more smoothly again.

Also, please ensure that hardware acceleration is enabled in your browser.

Here’s the guide – there you can learn how to enable hardware acceleration or check whether it is already active.

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